Productivity and Technology Implementation
“It's not going to be an easy ride, there will be rough patches, but we will get there”- said one of the project managers while explaining the benefits of a new technology implementation project kick-off meeting with VPs and C Suite leadership. A few months after project implementation, odds were in his favor, he delivered a quality product, under budget & on time! One can leverage a five-step methodology of Design, Deployment, Stabilization, Improvement, and Transformation to facilitate the expectation discussion. Figure by: Professor Dr. Salman A. Mufti, Smith School of Business, Queens University Truly setting expectations on when a technology implementation will deliver results and when it will start creating impact is the key. During the design phase, most of the stakeholders are closely involved, the team is talking about the future and shaping future blueprints. This raises expectations, anticipation and magnifies the positive impact the implementat